SHIPPING POLICY

This Shipping Policy explains the principles that apply to the dispatch, delivery and shipping of orders placed on store.gurperformance.com.

1. Order Processing Time

• All orders are processed within 3-5 business days.

• Orders are not processed or dispatched on weekends and public holidays.

• During busy periods or for products that are out of stock, the dispatch time may be extended by a few business days.

• If there is a significant delay, you will be informed by e-mail.

2. Carriers

Your orders are shipped through our official logistics partners:

• TNT / FedEx

• The national postal service (PTT and similar authorised local postal services)

The carrier is chosen by us according to the shipping address, the product type and the destination country.

3. Shipping Costs

• The shipping cost is calculated automatically at the payment step during checkout and shown to the user.

• Delivery times are estimates; delays caused by carriers or official procedures may occur.

4. Shipment Confirmation and Order Tracking

• When your order is handed over to the carrier, you will receive a shipment confirmation e-mail containing the tracking number.

• The tracking number usually becomes active within 24 hours.

5. Customs, Taxes and Duties

• store.gurperformance.com is not responsible for customs duties, import taxes, charges or additional fees that may apply in the destination country.

• All such costs are borne by the buyer.

• For international shipments, the invoice and documents needed for smooth customs clearance are sent with the order.

• Our company cannot be held responsible for delays caused by customs procedures.

If you need additional documents, you can contact us. We will be glad to provide the necessary paperwork.

6. Damage and Loss

• store.gurperformance.com is not responsible for damage or loss caused by the carrier during shipping.

• If you received your order damaged, you need to contact the carrier concerned directly for the damage report and claim process.

• Before the damage is reported, the product and all packaging materials must be kept.

7. International Shipments

• If your country is not listed on the checkout page, please contact us before ordering.

• International deliveries are subject to the legislation of the destination country.

8. Return Policy

For detailed information on return and refund conditions, please see our Return and Refund Policy page.

International Sales and Applicable Law

store.gurperformance.com offers its products for sale worldwide.
For international orders, compliance with the customs, tax, import and usage legislation of the buyer's country is entirely the buyer's responsibility.

Unless expressly stated otherwise, all contracts and disputes are subject to the law of the Republic of Türkiye.

9. Contact

You can contact us with any question about shipping and delivery:

Website: https://store.gurperformance.com
E-mail: [email protected]